Customer questionnaires aim to collate 'objective' opinions of people who have already chosen to use your services. They tend to provide overly positive accounts as many that experience poor service do not bother to raise concerns unless they are extremely dissatisfied.

As a result, these surveys are generally ineffective.

Longbarrow Group prefers to focus on providing independent assessments of the clients who chose not to use your services and who went elsewhere.

We specialise in finding out why, and what their reasons were for not selecting your organisation.

These surveys can help you plan in expanding market share.