An agency professional with 14 years hands on experience in the UK Residential Estate Agency Industry, specialising in Sales and Lettings, mid to top end London and Regional markets, at Operational and Board level, covering:

• Sales
• Lettings
• Property Management
• Block Management
• Corporate Tenancy Management
• Agency Support Functions

"Zoë is one of a kind. She is intuitive and intelligent with unrivalled experience in the property industry. Her expertise allows her to advise across the whole spectrum of disciplines. I have personally worked with her on a number of recruitment, restructure and change programmes and the impact she has had in improving the revenue and best practices of business and departments is quite extraordinary". Director, Silas Brook

Z R Associates (Owner) & Associate for the Longbarrow Group(December 2005 to present)

• Working with a selection of different clients as a business consultant on medium to long-term projects in support of improving revenues and profits of a whole business, department or a specific 'sales' team. Clients include independent agencies and corporate landlords/developers
• Clear, concise and prompt assessment of a current team’s performance (as a whole and individuals within it), at all levels and recommendations/implementing plans for improvement
• One on one coaching, setting up objective performance management initiatives, team restructures, redefinition of job roles, policies & procedures to ensure optimum team and office performance to support the needs of the business
• Identifying key performance monitors, setting minimum performance standards, communicating these to the business, coaching Directors to manage against agreed targets and address poor performance issues to a satisfactory conclusion
• Day to day operational planning and trouble shooting, managing and communicating initiatives 'up' and 'down' to ensure buy in and real change in the way the teams/business operate
• Interview selection process and coaching of new recruits to progress effective induction to encourage income generation as quickly as possible
• Initiating and prompting general business and marketing strategies and activities to grow market share and improve the performance of staff, from team secretary to Directors
• Budget preparation and planning, P&L management, including cost control exercises, salary recommendations and revision of commission structures